Questions?

What must I bring with me to tour an apartment?
A Valid Government Issued Photo ID
What are your application and adminstrative charges?
Application Fee: $75 Administration Fee: $150 Deposit: $250 - $500
What are the income and credit qualifications?
3 times the monthly rent, require proof of income, 3rd party credit screen.
What is acceptable "proof of income" to sign a lease?
2 most current pay stubs, 2 most current months of bank statements, offer letter, or current W2.
Is my security deposit totally refundable?
Pending any damages or final utilities.
If I get a job transfer, can I break the lease?
You would have to provide 60-day written notice, pay termination fee, and pay back any concessions given.
Can I change to a month-to-month lease plan after my first year?
Lease will automatically default into a MTM lease after completion, unless you renew or give a 60-day written notice. A month to month fee will apply.
Do you accept leases for short terms?
We offer leases from 3 to 15 months.
Am I required to have renters insurance?
Yes, $100,000 personal liability and the policy must have your unit and list all adults on the lease as well as Bandera At Preston Hollow as an additional insured.
Do you offer furnished apartments?
Yes
Do you offer corporate apartments?
Yes, through 3rd party services.
If something needs to be repaired in my apartment, how do I report it?
Please contact the office, via phone, email, or resident portal.
When is my rent payment due?
1st of the month, this includes holidays.
What day of the month am I liable for a late charge?
Rent is due on the 1st of the month and late fees begin on the 4th.
Will you accept electronic payments from my bank?
Yes, you are responsible for payments getting into the office on time.
Is there a place where I can pay my rent after office hours?
Online resident portal.
There is a person who might be staying with me for a while, is that permitted by the lease?
No more than 14 consecutive days, please speak with the office for extended stays.
Do you have reserved parking?
Yes, there is a monthly cost associated with a reserved parking space.
I have a motorcycle, where can I park it?
In any parking space designated for vehicles.
My children live with me in the summer; do I need to notify your office when they arrive?
Yes, the office should be made aware and they should be added to the lease as minor occupants.
Does the property have a fitness center?
Yes, 24hr fitness center.
Does the property have a swimming pool?
Yes
Are gas grills permitted at your property?
No, the property has gas grills onsite for residents to use.
Is there any additional storage space available at your property?
Yes, we have additional storage space onsite.
Are residents permitted to paint their apartment?
Yes, but must paint or be charged to return color back to original color upon move out.
Will you accept my delivery packages for me?
Yes, we do not sign for packages, but we accept and send an email notification of packages.
Do you have a list of Preferred Employers?
Yes, we have a Corporate Advantage Program. We waive the admin fee.
Where do I register to Vote?
http://www.dallascountyvotes.org/voter-information/register-to-vote/
How is your property different from the competition?
1. Double Ovens 2. Built In Wine Refrigerator 3. Panoramic City Views 4. Townhomes with attached garages 5. Luxurious Spa Shower & Soaking Tubs