1. Q:

   What must I bring with me to tour an apartment?
   A:

   A Valid Government Issued Photo ID
2. Q:

   What are your application and adminstrative charges?
   A:

   Application Fee: $75
   Administration Fee: $150
   Deposit: $250 - $500
3. Q:

   What are the income and credit qualifications?
   A:

   3 times the monthly rent, require proof of income, 3rd party credit screen.
4. Q:

   What is acceptable “proof of income” to sign a lease?
   A:

   2 most current pay stubs, 2 most current months of bank statements, offer letter, or current W2.
5. Q:

   Is my security deposit totally refundable?
   A:

   Pending any damages or final utilities.
6. SEE MORE QUESTIONS
7. Q:

   If I get a job transfer, can I break the lease?
   A:

   You would have to provide 60-day written notice, pay termination fee, and pay back any concessions given.
8. Q:

   Can I change to a month-to-month lease plan after my first year?
   A:

   Lease will automatically default into a MTM lease after completion, unless you renew or give a 60-day written notice. A month to month fee will apply.
9. Q:

   Do you accept leases for short terms?
   A:

   We offer leases from 3 to 15 months.
10. Q:

    Am I required to have renters insurance?
    A:

    Yes, $100,000 personal liability and the policy must have your unit and list all adults on the lease as well as Bandera At Preston Hollow as an additional insured.
11. Q:

    Do you offer furnished apartments?
    A:

    Yes
12. SEE MORE QUESTIONS
13. Q:

    Do you offer corporate apartments?
    A:

    Yes, through 3rd party services.
14. Q:

    If something needs to be repaired in my apartment, how do I report it?
    A:

    Please contact the office, via phone, email, or resident portal.
15. Q:

    When is my rent payment due?
    A:

    1st of the month, this includes holidays.
16. Q:

    What day of the month am I liable for a late charge?
    A:

    Rent is due on the 1st of the month and late fees begin on the 4th.
17. Q:

    Will you accept electronic payments from my bank?
    A:

    Yes, you are responsible for payments getting into the office on time.
18. SEE MORE QUESTIONS
19. Q:

    Is there a place where I can pay my rent after office hours?
    A:

    Online resident portal.
20. Q:

    There is a person who might be staying with me for a while, is that permitted by the lease?
    A:

    No more than 14 consecutive days, please speak with the office for extended stays.
21. Q:

    Do you have reserved parking?
    A:

    Yes, there is a monthly cost associated with a reserved parking space.
22. Q:

    I have a motorcycle, where can I park it?
    A:

    In any parking space designated for vehicles.
23. Q:

    My children live with me in the summer; do I need to notify your office when they arrive?
    A:

    Yes, the office should be made aware and they should be added to the lease as minor occupants.
24. SEE MORE QUESTIONS
25. Q:

    Does the property have a fitness center?
    A:

    Yes, 24hr fitness center.
26. Q:

    Does the property have a swimming pool?
    A:

    Yes
27. Q:

    Are gas grills permitted at your property?
    A:

    No, the property has gas grills onsite for residents to use.
28. Q:

    Is there any additional storage space available at your property?
    A:

    Yes, we have additional storage space onsite.
29. Q:

    Are residents permitted to paint their apartment?
    A:

    Yes, but must paint or be charged to return color back to original color upon move out.
30. SEE MORE QUESTIONS
31. Q:

    Will you accept my delivery packages for me?
    A:

    Yes, we do not sign for packages, but we accept and send an email notification of packages.
32. Q:

    Do you have a list of Preferred Employers?
    A:

    Yes, we have a Corporate Advantage Program. We waive the admin fee.
33. Q:

    Where do I register to Vote?
    A:

    http://www.dallascountyvotes.org/voter-information/register-to-vote/
34. Q:

    How is your property different from the competition?
    A:

    1. Double Ovens
    2. Built In Wine Refrigerator
    3. Panoramic City Views
    4. Townhomes with attached garages
    5. Luxurious Spa Shower & Soaking Tubs

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